Loud Thinking September 26, 2013 at 08:53PM
Help Your Company Cut Back on Email
You can’t control how many emails you receive, but you can control how many you send. In a recent study, one firm’s workers followed suit when their executives reduced overall email output. You can spark a similar reduction and improve efficiency across your organization by doing the following:
Choose the right medium. Consider whether your communication merits a phone call or in-person meeting, where vocal tone and body language provide real-time feedback on how clearly a message is being understood.
Be deliberate. Don’t forward messages unless strictly necessary, and limit the number of recipients on each outgoing note.
Make it real. Set a target for reducing the number of messages you send. Include it in your performance goals to keep yourself honest.
Adapted by HBR from “To Reduce E-mail, Start at the Top,” by Chris Brown, Andrew Killick, and Karen Renaud.
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